Privacy Policy & Notice of Privacy Practices
Effective Date: April 25, 2026
At Discovery Transitions Outpatient (“we,” “our,” or “us”), we are committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy and Notice of Privacy Practices explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or receive services from us.
We comply with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Full name
Phone number
Email address
Mailing address
Date of birth
Insurance information
Medical history or treatment-related information
Information submitted through contact forms, appointment requests, or assessments
Any other information you choose to provide
We may also automatically collect certain non-personal or technical information when you visit our website, including:
IP address
Browser type
Device type
Pages visited
Time spent on our website
Referring website URLs
Cookies and analytics data
How We Use Your Information
We may use your information to:
Respond to inquiries or requests
Schedule consultations, assessments, or appointments
Provide treatment-related services and support
Verify insurance eligibility and benefits
Process billing and payment
Improve our website, services, and user experience
Send service-related communications or updates
Comply with legal, licensing, or regulatory obligations
Protect against fraud, unauthorized access, or misuse
Notice of Privacy Practices (HIPAA)
This section describes how your Protected Health Information (“PHI”) may be used and disclosed, and how you can access this information.
Protected Health Information includes individually identifiable information relating to your physical or mental health, treatment, or payment for healthcare services.
Uses and Disclosures of PHI Without Your Authorization
We may use and disclose your PHI without your written authorization for the following purposes:
1. Treatment
We may share PHI with physicians, therapists, counselors, case managers, laboratories, pharmacies, or other healthcare providers involved in your care.
2. Payment
We may use or disclose PHI to insurance companies or other entities to obtain payment or verify benefits.
3. Healthcare Operations
We may use PHI for business operations such as:
Quality assessment and improvement
Staff training and supervision
Licensing and accreditation
Audits and compliance reviews
4. As Required by Law
We may disclose PHI when required by federal, state, or local law.
5. Public Health and Safety
We may disclose PHI to:
Prevent or control disease
Report abuse, neglect, or domestic violence
Prevent serious threats to health or safety
6. Law Enforcement / Legal Proceedings
We may disclose PHI in response to court orders, subpoenas, warrants, or legal investigations, as permitted by law.
7. Health Oversight Activities
We may disclose PHI to government agencies for audits, investigations, inspections, and licensure.
8. Workers’ Compensation
We may disclose PHI as authorized by workers’ compensation laws.
9. Appointment Reminders and Health-Related Benefits
We may contact you regarding appointments, treatment alternatives, or other health-related services.
Uses and Disclosures Requiring Your Authorization
We will obtain your written authorization before using or disclosing your PHI for purposes not otherwise permitted by law, including:
Marketing communications where required
Sale of PHI
Certain psychotherapy notes, if applicable
You may revoke your authorization at any time in writing, except where action has already been taken.
Your Rights Regarding Your PHI
Under HIPAA, you have the right to:
Request Access
Request copies of your health records or billing records.
Request Amendment
Request correction of inaccurate or incomplete information.
Request Restrictions
Request limits on how we use or disclose your PHI.
Request Confidential Communications
Request we contact you at a specific phone number, address, or by alternative means.
Request an Accounting of Disclosures
Request a list of certain disclosures we have made of your PHI.
Request a Paper Copy
Request a paper copy of this Notice at any time.
How to File a Complaint
If you believe your privacy rights have been violated, you may file a complaint with us or with the:
U.S. Department of Health and Human Services Office for Civil Rights
We will not retaliate against you for filing a complaint.
To file a complaint with HHS, visit:
https://www.hhs.gov/hipaa/filing-a-complaint/
Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information:
With healthcare providers involved in your care
With insurance providers for billing or eligibility verification
With trusted vendors or service providers who help operate our business or website
When required by law or legal process
To protect our rights, property, or safety
All authorized third parties are expected to maintain confidentiality and security.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies for analytics and performance monitoring.
You may disable cookies through your browser settings, though some website features may not function properly.
Third-Party Services
Our website may include or use third-party services such as:
Analytics providers
Form submission tools
Hosting providers
Advertising or remarketing platforms
These third parties may collect information according to their own privacy policies.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information and PHI.
However, no electronic transmission or storage system can be guaranteed 100% secure.
Children’s Privacy
Our website and services are not intended for children under 13 without parental or legal guardian consent.
Changes to This Policy
We may update this Privacy Policy and Notice of Privacy Practices at any time. Changes will be posted on this page with an updated Effective Date.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact:
Discovery Transitions Outpatient
17635 Vanowen Street
Van Nuys, CA 91406
📞 (818) 824-5022
✉️ info@discoverytransitions.com